Privacy and Cookie Policy

This Privacy and Cookie Policy explains how Mascot Costume USA ("we", "us") handles information when you visit www.mascotcostumeusa.com or place an order with us. This website sells mascot costumes and related accessories, including made-to-order and customized products.

Information We Collect

Information you provide to us

Account information: name and email address if you create an account.
Contact information: name, email address, and phone number used when you place an order or contact customer service.
Order information: products ordered, order notes, billing and shipping addresses.
Customization information: details you submit for custom work, such as colors, sizes, height, weight, body measurements, event dates, and other production requirements entered in the Custom Requirements field.
Uploaded files: logo or reference images you email us for logo printing or character customization.
Customer service records: emails and messages you send to us.

Payment processing

Payments are processed by third-party payment providers. We do not store full card numbers on our servers. Payment providers handle your payment details under their own privacy and security policies.

Shipping information

Shipping addresses and contact details are shared with our shipping partners as needed to deliver your order.

Cookies

Our website uses cookies and similar browser storage to keep the shopping cart and user session working, to remember logins, and to keep the site secure. These cookies are required for core shopping functionality such as adding items to the cart and checking out.

Analytics

At this time this website does not use third-party advertising trackers. If we add analytics or advertising services in the future, we will update this policy before doing so.

Website Security

The website is served over HTTPS and we apply technical and organizational measures designed to protect personal data against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Service Providers

We share information only with service providers that help us operate the store, such as payment processors, shipping carriers, and email service providers, and only to the extent needed to perform their functions.

Data Retention

Order records are retained as long as required for accounting, tax, and legal purposes. Customer service correspondence and customization files are retained while your order is active and for a reasonable period afterwards.

International Data Transfers

Because our products are produced and shipped internationally, your information may be transferred to and processed in countries other than your own, including production and logistics partners, as needed to fulfill your order.

Your Rights

Depending on your location, you may have rights to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

Marketing Communications

If you sign up for marketing emails, you can unsubscribe at any time using the link in the email or by contacting us. Transactional messages about your order are not marketing and will still be sent.

Children's Privacy

This website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

Third-Party Services

Our website may contain links to third-party websites or embed third-party services (such as live chat). Those services are governed by their own privacy policies, and we encourage you to review them.

Changes to This Policy

We may update this policy as our business or the website evolves. The current version is always published on this page.

Contact

Questions about this policy? Contact us at sale@mascotcostumeusa.com.